Returns & quality claims

Every order is made for you, so we can’t take back goods because of a change of mind, size choice or design you approved.

Check the goods on arrival and tell us about any problem within 14 days, with photos, the order number and the number of pieces affected.

Defects in fabric, stitching or decoration, measurements outside the agreed tolerance, or goods different from the approved sample.

We repair, replace or credit faulty pieces — your choice where possible — and pay the shipping for replacements.

Sample fees aren’t refundable, but they are credited against your bulk order.

Wear and tear, wrong washing or care, changes made after delivery, or small shade differences within normal dye-lot tolerance.